The Square Gift Card

Dear Customers,

Due to circumstances beyond our control, we are currently unable to sell, accept or process refunds on gift cards at The Square.

This is due to the revocation of the licence of UAB PayrNet, the electronic money institution (EMI) that issues and authorises the use of the gift cards.  This has had wide reaching impact, affecting many shopping centres and service providers across Ireland and Europe

In order for gift cards to be usable again, migration to a new EMI is required.  The programme manager of our gift card scheme has been working with all necessary parties to expedite the move to a new EMI (Paynovate) as quickly as possible.

The initial timelines we received were hopeful this would be in place by end of August. We have continually pressing for this migration timeline to be achieved.

We have been notified that a migration date has now been agreed between all required parties, and approved by Mastercard, for the end of September.

This will allow for the resumption of the scheme for 1^st of October at the latest, when gift cards can be used once again.

There will be no reduction in customers gift card value due to the halt in the scheme.

We sincerely apologise for any inconvenience and concern caused during this time.

Regards,

The Square Management Ltd.

Gift Card Suspension
Frequently Asked Questions (FAQs)

1. Q: Why can’t I purchase or redeem a gift card at the moment?

A: We are currently unable to sell, accept, or issue refunds on gift cards due to an issue with UAB PayrNet, the electronic money institution (EMI) responsible for issuing our gift cards, whose licence has been revoked. This is beyond our control, and we are exploring every possible solution to rectify the situation.

2. Q: Is this issue specific to this shopping centre?

A: No, this issue is not confined to our shopping centre. It is affecting other centres and service providers across Ireland and Europe that use the services of UAB PayrNet.

3. Q: How long is this situation expected to last?

A: We are working closely with the programme manager of our gift card scheme to expedite the move to a new Electron Money Institution called Paynovate as quickly as possible.

4. Q: What happens to the gift card I already bought?

A: We are working diligently to address this issue, and as soon as the situation with UAB PayrNet is resolved, you should be able to use your gift card as normal. We apologise for any inconvenience caused and appreciate your understanding.

5. Q: Are all types of gift cards affected by this issue?

A: Yes, all cards that are managed by UAB PayrNet, the payments firm whose licence was revoked, are affected.

6. Q: What alternative payment methods can I use?

A: In the meantime, customers are still able to make payments using cash, debit cards, and credit cards. We apologise for any inconvenience caused.

7. Q: Will my card lose value during the period it is unusable?

A: No. Card management fees will not be applied to cards during the period they are not usable.

You can continue to check your card balance at www.thesquare.ie/gift-card

8. Q: Who is UAB PayrNet?

A: UAB PayrNet is the electronic money issuer (EMI) of our gift cards. Unfortunately, they have recently had their licence revoked, leading to the current issue.

9. Q: Where can I get more updates about this situation?

A: We will provide further updates as more information becomes available. Please check our website or Customer Service desk notices for updates.